Do you sell Gift Vouchers

We do sell gift vouchers which we will deliver either by post or email to the person they are being purchased for. Simply click on the link at the bottom on our home page ‘gift certificates’ and fill in your name, receiving persons name, a message for the lucky person you are purchasing for, the amount and whether you would like it to be sent via email or postal mail filling in their email address or postal address accordingly. We will then send the gift certificate to the person with your personalized message. Its as simple as that to show how much you care.

I have a gift certificate. How do I use it?

All you have to do is choose gift certificate as your method of payment and enter the certificate code when you are ready to checkout and the total of your goods will deduct off your voucher. You can check the status of your voucher at any point by clicking on the ‘gift certificate’ link on the homepage and entering the code on your gift certificate. This will tell you how much you have left on your certificate.

What does the gift package include?

How happy will someone be receiving a beautiful gift from a loved one? We recognize this and to save you the trouble, for a small charge we will beautifully gift pack your jewellery along with a card with your personalised message, a perfumed red silk rose, and send it worldwide to your chosen address. You just need to give us the details.

Can I search for a specific colour of item on Deeya?

Yes you can but not just by colours. Just put in whatever you are looking for in our search products section on the homepage, whether its black jewellery, expensive jewellery, latest fashion, gothic jewellery, or red earrings. If we have it in our store you will get a display of all the items in your search category.

Do I have to pay import charges?

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Which courier company do you use?

We use Royal Mail, Parcelforce and Interlink Express for deliveries within the UK. We use Royal Mail and Parcelforce to Europe and Rest of World. Unless the next day delivery service is selected, then your parcel will be sent using Royal Mail. Next day delivery is not available for customers outside of the United Kingdom.

Can you leave the delivery at an agreed place if I am not in to receive it?

Unfortunately all packages are delivered to the given address and posted through the letterbox. We do not have a system for agreed hiding places of packages or a system to a leave a package with a neighbour. Following a failure to be able to deliver due to a lack of an accessible letterbox or the customer not being present at the address the courier will leave you a card in your door detailing the time which the package was delivered. This card will detail your local pick up point where you can collect the goods.

I'm not going to be in when you deliver my parcel. What will happen?

The courier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.

How do you calculate postage of a delivery?

We calculate postage based on item weight to give a more accurate postal charge for the customer rather than charge a standard flat charge for every order as most companies do, which may not reflect the true postage cost of a purchase i.e. if you want to buy a small pair of earrings. More details can be found in our delivery and returns section.

Do you accept returns?

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt. We will issue a full refund or replacement of item on receipt. We do not refund postage charge. More details can be found in our returns section.

Please note, earrings are non-returnable for hygiene reasons. Everything else is refundable.
When returning an item please place a copy of the original receipt that was sent to you with the item into the returns parcel so we have the details of the purchase.
For more details, including the returns address, please refer to our Returns Policy.

Faulty item

If the item you received is faulty, please contact customer care at care@deeya.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 7 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please contact customer care at care@deeya.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

How long will it take to refund me?

Before contacting us please take note of the timescales required to process a refund:
Please allow 3 working days from receipt of a return for us to process a refund.
Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your Order Confirmation email was sent).
After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 2 Working Days).

When will I receive my replacement?

Before contacting us please take note of the timescales required to process an exchange:
Please allow 3 working days from receipt of a return for us process an exchange.
Once the exchange has been processed please allow the following additional days for delivery of your replacement item:
- UK - Up to 4 Working Days
- European Union - Up to 8 Working Days
- Rest of World - Up to 14 Working Days